FAQ
Straight answers to what matters most. Still need help? Reach us at
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Every photo on our site is styled, lit, and edited by our in-house team — no filters, no stock images. What you see is what you get: premium textures, detailed stitching, and structured silhouettes that match the image, frame by frame.
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Not at all. Maison Isley designs speak the language of quiet luxury — understated, structured, and intentionally elegant. Our pieces are meant to be recognised by women who know timeless style, not by loud logos.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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All orders are dispatched within 24 to 72 hours. Shipping typically takes 3 to 9 business days, depending on your location. Delivery details are shown at checkout and sent in your confirmation email.
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You’re fully covered. You have 7 days after your bag arrives to request a return or exchange — and our support team is available to assist you every step of the way.
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Your bag is shipped directly from our global warehouse network — for faster, trackable delivery every time.
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Yes — we offer free worldwide shipping on every order, no matter where you are.