Privacy Policy

Last updated: July 29, 2025

This Privacy Policy outlines how Maison Isley ("we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or purchase from maisonisley.com (the "Site") or otherwise engage with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we collect under this policy.

Please review this Privacy Policy carefully.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised "Last updated" date, and we will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To deliver the Services, we collect personal information from various sources, as detailed below. The information we collect and use depends on your interaction with us. Beyond the specific uses outlined below, we may use your information to communicate with you, enhance the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and those of our users or others.

What Personal Information We Collect

The personal information we collect depends on how you engage with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and types of personal information we collect.

Information You Provide Directly

Information you submit through our Services may include:

• Contact details: Name, address, phone number, and email.
• Order information: Name, billing and shipping addresses, payment confirmation, email, and phone number.
• Account information: Username, password, security questions, and other details for account security.
• Customer support information: Information you include in communications with us, such as messages sent via the Services.

Some Service features may require you to provide specific information. You may choose not to provide this information, but this may limit your access to certain features.

Information Collected Automatically

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser details, network connection data, IP address, and other details about your engagement with the Services.

Information from Third Parties

We may obtain information about you from third parties, such as vendors and service providers acting on our behalf, including:

• Companies supporting our Site and Services, such as Shopify.
• Payment processors collecting payment details (e.g., bank account, credit/debit card information, billing address) to process payments and fulfill orders.
• Third parties using online tracking technologies (e.g., pixels, web beacons, software developer kits, third-party libraries, cookies) when you visit our Site, open our emails, or interact with our Services or advertisements.

Information from third parties is handled in accordance with this Privacy Policy. See also the section on Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, managing your account, arranging shipping, and facilitating returns or exchanges, as part of our contract with you.
• Marketing and Advertising: We may use your personal information for marketing purposes, such as sending promotional communications via email, text, or mail, and displaying advertisements for products or services. This may involve tailoring Services and ads on our Site and other platforms. For EEA residents, this processing is based on our legitimate interest in promoting our products under Art. 6(1)(f) GDPR.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for securing your credentials. We recommend not sharing your username, password, or access details. Contact us immediately if you suspect your account is compromised. For EEA residents, this processing is based on our legitimate interest in maintaining website security under Art. 6(1)(f) GDPR.
• Communicating and Improving Services: We use your personal information to provide customer support and enhance our Services, based on our legitimate interest in being responsive and maintaining our business relationship with you under Art. 6(1)(f) GDPR.

Cookies

We use Cookies on our Site to power and improve our Services, remember your preferences, run analytics, and understand user interactions, based on our legitimate interests in administering and optimizing the Services. For details on Cookies used with Shopify, see Shopify's Cookie Policy. Third parties may also use Cookies to tailor services, products, and ads on our Site and other platforms.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Note that blocking Cookies may impact your user experience or limit Service functionality and may not fully prevent information sharing with third parties, such as advertising partners.

How We Disclose Personal Information

We may share your personal information with third parties for contract fulfillment, legitimate purposes, or as outlined in this Privacy Policy, including:

• With vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you, in accordance with their privacy notices.
• When you request or consent to sharing, such as for shipping or through social media widgets/login integrations.
• With our affiliates or within our corporate group, in our legitimate interests to operate our business.
• In connection with business transactions (e.g., mergers, bankruptcy), to comply with legal obligations (e.g., responding to subpoenas), enforce terms of service, or protect the Services, our rights, or those of our users or others.

We disclose the following categories of personal information for the purposes described above:

Category	Categories of Recipients
Identifiers (e.g., contact details, order/account information)	Vendors, third-party service providers (e.g., ISPs, payment processors, fulfillment/customer support partners, analytics providers), business/marketing partners, affiliates
Commercial information (e.g., order, shopping, customer support data)	Same as above
Internet or network activity (e.g., Usage Data)	Same as above
Geolocation data (e.g., locations from IP address or technical measures)	Same as above

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you. With your consent, we may share personal information for advertising and marketing purposes.

Third Party Websites and Links

Our Site may include links to third-party websites or platforms. If you follow these links, review the privacy and security policies of those sites, as we are not responsible for their privacy practices or content accuracy. Information you share in public or semi-public venues, including third-party social platforms, may be visible to other users without limitation. Our inclusion of such links does not imply endorsement unless explicitly stated.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their information, contact us to request its deletion. As of this Privacy Policy’s effective date, we do not "share" or "sell" (as defined by applicable law) personal information of individuals under 16.

Security and Retention of Your Information

No security measures are fully secure, and we cannot guarantee absolute protection. Information sent to us may not be secure in transit, so avoid using insecure channels for sensitive information. Retention of your personal information depends on factors like account maintenance, Service provision, legal obligations, dispute resolution, or enforcement of contracts and policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information, subject to certain conditions and legal exemptions:

• Right to Access/Know: Request access to the personal information we hold about you, including how we use and share it.
• Right 到 Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right of Portability: Receive a copy of your personal information or request its transfer to a third party, where applicable.
• Right to Opt Out: Direct us not to "sell" or "share" your personal information or opt out of targeted advertising, as defined by applicable laws. Enabling the Global Privacy Control opt-out signal on your browser may be treated as an opt-out request for that device and browser.
• Restriction of Processing: Request that we stop or restrict processing your personal information.
• Withdrawal of Consent: Withdraw consent where we rely on it for processing.
• Appeal: Appeal our decision if we decline your request by replying to our response.
• Managing Communication Preferences: Opt out of promotional emails using the unsubscribe link in our emails. Non-promotional emails (e.g., about your account or orders) may still be sent.

To exercise these rights, use the options provided on our Siteíram

System: Site or contact us as detailed below. We