Shipping Policy

1. Delivery Times

At Maison Isley, we are committed to delivering your orders swiftly and reliably. Our standard delivery times are:

• Estimated delivery time: 5 to 10 business days after your order is processed and shipped.

Please note that delivery times may vary depending on your location, product availability, or external factors such as postal delays or customs processing.

2. Order Processing

Orders are typically processed within 1-3 business days. We do not ship or deliver on weekends or public holidays. During periods of high order volume, processing may take longer, and we will inform you of any delays.

3. Shipping Fees

Shipping costs will be calculated and shown at checkout, based on your location and chosen shipping method.

4. Tracking Your Order

After your order is shipped, you will receive a confirmation email containing tracking details. You can monitor your order’s progress online using the provided tracking number.

5. Delivery Regions

We currently offer shipping to most areas within the UK. International shipping is not available at this time.

6. Potential Delays

While we aim to meet our estimated delivery times, unforeseen circumstances such as adverse weather, strikes, or customs delays may cause disruptions. If a significant delay occurs, we will contact you via email or phone.

If your order does not arrive within the estimated timeframe, please reach out, and we will assist in tracking your package.

7. Accuracy of Shipping Information

Please verify that all shipping details are correct when placing your order. Maison Isley is not liable for delays or delivery failures resulting from inaccurate or incomplete shipping addresses provided by the customer.

8. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us promptly with your order number and, if applicable, photos of the damaged items. We will collaborate with the carrier to resolve the issue and, if needed, arrange a replacement or refund.